Remote and on-site support services from Code Affairs Technologies are provided by its ripe team of Cisco engineers holding CCIE, CCNP or CCSP certifications along with an industry experience of numerous years under their belts.

About 80% of all network faults can be rectified remotely, saving huge transportation, boarding and lodging costs. Due to this reason we prefer providing remote support. Remote support disposes off the need for our support engineers to visit your site. This brings you not only reduced costs but also a quick and targeted answer to your problem.
At Code Affairs Technologies, we give all new customers free remote support for the first 20 minutes - minimum service is 1 hour.

Our support has no bounds, as long as you are connected online, we can reach you. Below are the systems of support we offer:

We generally provide remote support services using secured SSH connections accompanied with video conferencing, e-mail or phone, depending on the need of the situation..

We also provide on-site support. Though it's not a recommended strategy of support- in a number of cases where remote support has not been successful, we can send our Cisco engineers to the client's site. In this case, however, the transportation, boarding and lodging costs of our engineers have to be borne by the customer.

In case a client is not connected on-line and therefore unreachable remotely, we provide support via phone or a secure chat platform. Our engineers shall hear your issues, and then attempt to provide you with a solution over the phone or a chat session.